FREE SHIPPING on orders over $50 to addresses within the UNITED STATES and Military Families with APO/FPO addresses.
$4 Flat Rate on orders $50 or less (U.S.A.)
In general we pack and ship orders same day or next business day but allow 0-3 business days from order placement to be safe.
Under certain circumstances there might be a shipping delay (sales, stockings, holidays). We will do our best to communicate these delays via our website and/or email.
Orders 16 oz or less ship via USPS First Class
Orders over 16 oz will ship via USPS Priority Mail
If you prefer something specific please contact us for special arrangements before placing your order.
There is also the option to upgrade from First Class shipping to Priority shipping for wool orders that are lightweight. The additional charge is $6 and can be added at checkout. NOTE that this option is given for orders that are under $50 and also lightweight, however, this is a flaw in the system. If your order is less than $50 and also lightweight (less than 16 oz - a single pair of woolies) and you want to upgrade to priority mail please email us and we can send you an invoice...there will be an additional $2 charge (total $6).
Orders are packed and sent as they are received (if you combine orders we try to ship based on the order you placed first); choosing a faster delivery method will only affect delivery speed. With that in mind, we do our best to get all orders in the mail as soon as possible. If you have special handling needs let us know.
Insurance can be added to your order by selecting this shipping option during checkout.
Our website is set-up to offer international shipping but it isn't perfect. In most cases, you will initially be charged for a USPS padded flat rate envelope (either priority or priority express; your choice).
Adjustments will be made if necessary in cases of over or under charged shipping. We also have the ability to ship packages via other methods that might save you some money....just email us ahead of time or shortly after placing your order to ask for additional shipping quotes so we can find the method that works best in terms of cost and shipment time.
If your package is destined for CANADA then you have the additional option to choose USPS First Class at checkout.
Click here for additional details on international shipments.
If your item was damaged in transit please contact us so that we can take further action and file a claim with the carrier. We will do our best to resolve the issue and replace your item/s.
If your items are missing several days after being marked as "Delivered" via the tracking information, the mail carrier will NOT take responsibility even when the package is insured. This leaves us with no means of recourse and we cannot be held responsible for errors made by the mail carrier or in instances of package theft. Please contact your local mail carrier in an attempt to resolve issues surrounding missing packages that are tracking as "delivered".